О Alphablues

О компании

AlphaBlues is automating customer experience through chat for the enterprise. The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow - from website visit and potential resolution with a virtual assistant to a conversation and final resolution with a human agent. The company's “secret sauce” is around intent discovery pipeline and the GDPR-compliant solution also enables building voice operated virtual assistants. The solution is already used by several banks, financial institutions and telecom companies.