О Magneta ai

О компании

Magneta is a chat platform that helps to organize customer support and change customer experience in large enterprises using smart suggestions, self-documented knowledge base and intelligent rerouting system inside the company so that everyone in the company can participate in customer support. Using ML, they can answer about 15% of the first-line-support question without involving the employees. They have deep integration with internal CRM of the enterprises that help to show relevant information